I’m in a bit of a quandry. Normally, if I have a bad experience at a restaurant, I’ll visit a second time before writing a bad review. After all, they could be having an off night, and it wouldn’t be fair for me to pan them based on that, right??
However, I had an experience at a restaurant tonight that was SO bad, SO abysmal, SO atrocious, that my husband and I ended up walking out before we even got an opportunity to place an order. Bad sign #1 was when the hostess told us, when she seated us, that they were out of half of the items on the menu. This is less than an hour after dinner service started – after a 3-hour period after lunch when they were closed, presumably, to prep for dinner. Bad sign #2 is when said hostess comes back after a couple of minutes to tell you that your waitress will be with you “once she gets here” – meanwhile people coming in after us were being waited on by another waitress. Bad sign #3 was when the bread that they served us was so hard from toasting that it cut my gums. A half hour later when we still hadn’t been asked for our order, we left for greener pastures because we were ready to gnaw our own arms off from hunger.
The bad thing was that I *really* wanted to like this place; after all, it’s the only restaurant that serves this particular type of ethnic cuisine in town. Ethnic cuisine that I miss dearly and would drive 500 miles back to my hometown to eat. But I honestly can’t see myself going back there. I can’t attest to the food because I never got to eat any, but based on the toast and Shedd’s Spread we were served, and what we saw coming by on the way to other tables (small, overpriced portions), it didn’t look promising.
Here’s the dilemma – the place is fairly new, and I can understand some minor hiccups, but if they continue running this place in that manner, it will run itself into the ground in a matter of months. Do I keep my mouth shut, and pretend that this experience never happened, since I don’t plan on going back, OR do I write a negative review without even having tasted the food? I’m torn on this one.