Abyssinia Cafe: Customer Service FAIL

Author: swampkitty05  //  Category: Columbus, Dining Deals, Rant, Restaurant News

Abyssinia Restaurant

One of the reasons we’ve been able to afford eating out since Paul has been unemployed is because of WTTE’s Dining Out Deals, where area restaurants offer discounted gift certificates in return for advertising on the news – because of that program, we’ve had quite a few great meals (at places like Barrio, Gallo’s Tap Room, etc). We saw the advertising for the one at Abyssinia Cafe on the news, and knowing that we had those gift certificates, we decided to pick up my mother yesterday to treat her to a belated birthday lunch.

We arrived early yesterday afternoon to a completely empty restaurant, and were directed to seat ourselves – upon sitting down, we noticed a sign saying that they weren’t accepting gift certificates. Seeking to get clarification, we showed the woman at the restaurant our certificates (which are supposed to be valid, having not yet reached the expiration date), to which she responded that she would not honor them. I explained to her that we had spent $25 for them (for $50 face value in certificates), and at the very least we expected reimbursement (in the form of food would have been fine) for the money we were out. She said no, it’s not her problem, that they couldn’t afford to honor any certificates after 3 people came in with them in the first couple of days, and that they did not authorize WTTE to give out any gift certificates – they had not accepted them after the 3rd day they were issued. Not wanting to argue with the woman, I basically said, “it’s sad that you’re willing to lose my business over $25-$50 – I won’t be surprised if you’re out of business in a few months if this is the way you operate” and got up to leave – she started yelling at me, told me that God was on her side and I was the devil, with me yelling back that she was a liar for saying that she wasn’t aware of the certificates since I had seen her on the news pimping them, and that she was getting the benefit of the advertising while anyone who shelled out good money for the certificates (100 people, in total) got screwed. It got ugly, folks. And now I’m out $25. Lovely. What a ripoff. When I twittered about it, I got a response from someone holding one of their GC’s wondering if they would get the same reception at the restaurant? So consider this a warning – both of the poor customer service at Abyssinia Cafe – who were happy to take WTTE’s advertising without honoring what they were contractually bound with WTTE to provide, and for those of you who have also bought the gift certificates, which are absolutely worthless. I’ll be contacting WTTE tomorrow to see how they’re willing to resolve this, and will update accordingly.

Update: Alls well that ends well. WTTE/IncentRev was great about the situation, and let me exchange the worthless GC’s for gift certificates of equal value from an open Dining Deals offer. I encourage any of you who are also in this situation to contact WTTE/IncentRev directly.

112 Responses to “Abyssinia Cafe: Customer Service FAIL”

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