Customer Service Fail: The Mad Greek (Whitehall, OH)

Author: swampkitty05  //  Category: Columbus, Rant, Restaurant Review

Save your money and avoid The Mad Greek like the plague. The calamari we ate on the way home was tasty, but the rest of our $150 (plus $30 tip) takeout order was a hot freezer burned mess. And no seasoning that I could discern. Horrible packaging meant a soup lid busted and soaked everything in the bag. We ordered 2 three dip samplers and they put them all in the same non-divided white styrofoam box that meant that they all mixed together into one gloopy mess. All of the vegetables were freezer burned. The lamb and kofta and the chicken in the mixed grill were overcooked to the point of inedibility. The souvlaki was undercooked and overcooked (it varied depending on which chunk you got). The fish also tasted like it came from a freezer and was so overcooked that even with a fork and knife, I couldn’t cut through it. Baked fish should flake easily. We called them (twice, even! the second time to talk to a manager) to see if they could rectify the problems with the order somehow (even if it meant that we had to drive across town again, since they are on the east side and we are on the west), but the only thing they offered to do is replace the one soup that broke the next time we came in (nevermind it ruined everything else that was in the bag with it, and that by this point, we had decided that there wasn’t going to be a next time). We paid in cash, so it’s not anything we can contest with our credit card company. We got screwed, big time, and hope that our loss acts as a warning that they just do not care about customer service, and if they screw up your order, you’re on your own because they refuse to fix their mistakes.

If you still want to give them a try after reading this (and trust me, you don’t): The Mad Greek, 4210 E. Broad Street, Whitehall, OH 43213, 614-338-0000

 
Mad Greek on Urbanspoon

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